How do I get support for TraceCAD?

Email terryting991@gmail.com with your Mac model, macOS version, app version, the type of PDF you are converting, the steps that led to the issue, and relevant screenshots or error messages.

Support - TraceCAD

Q: Does TraceCAD upload my PDF files for conversion?

No. PDF rendering, OCR preview, conversion, and DXF generation run locally on your Mac in the current app workflow.

Q: Why are vector PDFs and scanned PDFs handled differently?

Vector PDFs can often be converted from embedded drawing geometry. Scanned PDFs are image-based, so they require raster analysis, OCR preview, and reconstruction before DXF export.

Support

Need help with TraceCAD? Send a clear report and we will use it to diagnose PDF import, preview, conversion, export, or credit issues as quickly as possible.

Last updated: June 10, 2026

Sample Files for App Review

Use these sample PDF files to review TraceCAD's PDF preview, vector PDF export, scanned PDF preflight, OCR text preview, DXF preview, and DXF export workflows.

Vector PDF Sample

This file contains PDF drawing paths and can be used to test the free Vector PDF to DXF export workflow.

Download Vector PDF

Scanned PDF Sample

This file can be used to test scanned PDF preflight, auto-straighten, OCR text preview, geometry reconstruction, and DXF export.

Download Scanned PDF

How to Get Help

If you need help with the app, please contact us at terryting991@gmail.com. To help us assist you faster, please include:

Your Mac model and macOS version
The TraceCAD app version
Whether the source file is a vector PDF, scanned PDF, mixed PDF, or raster image
The page number and conversion mode, if applicable
The steps that led to the issue
Relevant screenshots, preview images, error messages, or export notes
Whether the issue involves opening a file, preflight, OCR preview, DXF preview, export credits, payment, or saving the DXF file

Frequently Asked Questions

Does TraceCAD upload my PDF files for conversion?

No. PDF rendering, vector extraction, OCR preview, image cleanup, geometry reconstruction, preview rendering, and DXF generation run locally on your Mac in the current app workflow.

Why do I need to choose files and export locations?

TraceCAD uses macOS file panels and App Sandbox permissions. The app can open PDFs and save DXF files only in locations you choose, which keeps file access explicit and limited to your selected workflow.

Why are vector PDFs and scanned PDFs handled differently?

Vector PDFs may contain embedded drawing paths that can be converted more directly. Scanned PDFs are image-based, so the app must render the page, clean the raster image, run OCR-related preview steps when needed, reconstruct geometry, and then generate DXF output.

Why does a scanned PDF export use credits?

Scanned PDF export may use credits because it requires heavier local processing, including image cleanup, OCR-related processing, geometry reconstruction, and DXF generation. Vector PDF exports may be free depending on the app version.

Can one export save both standard DXF and OCR Text DXF?

When available, one export can save both the standard DXF and OCR Text DXF outputs at the same time. The app interface will show the export options available for the current conversion result.

What should I do if conversion quality is poor?

Start with the preflight preview and check page rotation, scan quality, contrast, and whether the PDF page is mostly vector or scanned. For scanned drawings, cleaner source scans usually produce better geometry reconstruction and text placement.

Why does the app show warnings or diagnostics?

Diagnostics help explain conversion state, such as whether a page is vector, scanned, mixed, hard to read, or missing enough useful drawing geometry. They are meant to help you decide whether to adjust settings, try another page, or inspect the output before exporting.

Where are exported DXF files saved?

Exported DXF files are saved only to the destination you choose in the macOS save panel. If you cannot find an exported file, check the selected save location and the filename used during export.

How are credit purchases handled?

Export credits are consumable in-app purchases handled by Apple through the App Store. Refunds and purchase history are managed through your Apple ID. TraceCAD does not receive or store your credit card information.